Scaling Engineering Teams | SecureLink's Success in Costa Rica

SecureLink, an Imprivata company and leader in critical access management, faced ongoing challenges scaling its engineering team to meet growing international demand. Despite an extensive search for senior software engineers in Austin, local hiring efforts came up short. The executive team turned to outsourcing, setting their sights on Costa Rica—a rising hub for technology talent in Latin America. By partnering with BetterEngineer, SecureLink was able to rapidly build a top-tier remote engineering team, align its operations with local standards, and focus internal resources on product innovation and global expansion.

SecureLink’s hiring team struggled for months to find senior software engineers within the Austin tech scene. With mounting business needs and an urgent requirement for qualified talent, leadership shifted their strategy toward global team expansion. Costa Rica emerged as a promising destination—offering a strong combination of talent quality, English proficiency, time zone compatibility, and cost efficiency.

Why Costa Rica:

High English proficiency ranked among the best in Latin America
Strong investment in tech education and engineering training
Up to 3x cost savings vs. U.S. salaries without sacrificing quality
Central Standard Time (CST) for real-time collaboration with U.S. teams
High employee satisfaction supporting retention and productivity

BetterEngineer partnered with SecureLink to establish a fully operational remote development center in Costa Rica. With deep local expertise and a hands-on model, we managed everything from recruitment to compliance—helping SecureLink grow fast and operate with confidence in a new market.

What We Delilvered

Strategic Partnerships - Dedicated consultants collaborated with SecureLink to match business goals with regional hiring strategies.
Talent Acquisition - We sourced top-tier software engineers through a structured hiring process, including technical assessments, cultural fit interviews, and salary benchmarking.
Operational Support - BetterEngineer provided cultural insights and operational know-how to support team setup, collaboration, and ongoing management.
Compliance - We ensured full compliance with Costa Rican labor laws, handled legal updates, and offered guidance on privacy, benefits, and audits.

BetterEngineer’s tailored services enabled SecureLink to scale quickly while avoiding common outsourcing pitfalls. We managed recruiting, onboarding, HR support, and culture integration—including team-building activities and training sessions to promote collaboration. With BetterEngineer handling the logistics and local complexity, SecureLink focused on what it does best: developing products and growing its international presence.